Review's Episode
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[00:00:00] Justin: If you have any interaction at a meetup that is bad or didn't go well, as soon as that person leaves, you need to immediately get on there and block that person because, if you don't, you run the risk of them going on there and leaving a bad review.
[00:00:26] Welcome, welcome, welcome to the Phones2Freedom podcast. I'm your host, Justin Frye and on this show, I, along with the people I interview share tips, tricks, and strategies to help you start and grow your phone flipping business. I phone flip full-time and I interview people from all over the phone niche, like flippers, mobile repair, shop owners, wholesalers, and everything in between.[00:01:00]
[00:01:05] Let's talk about reviews right quick, and whether you're flipping phones, repairing phones or you're doing this in some other niche you know, if you're buying and selling locally as a business, this is going to be important for you. One thing that I have noticed in the last five people that I have went and met, they have mentioned without me bringing it up, they have mentioned the fact that I have amazing reviews. Okay, and I'm not exactly sure why that's all of the sudden something that people are paying attention to. I think it's because somebody may be trying to come in this area that's kind of scammy, or putting off those kinds of vibes. I did meet with one person and they said that they had gotten an offer from somebody else, they were supposed to meet him and they kept jerking them around moving locations, [00:02:00] moving the price. And so it was really scammy, he didn't trust that, and so then whenever he seen my ad, he immediately looked at my reviews, seeing that all my reviews were good, and so because of that, he said he felt comfortable with using me. I have been hearing that for the last five people. Is that, Hey, I wasn't even going to meet you, but after looking at your reviews, I felt comfortable with meeting you. Okay. He's they said you know, because of such and such as review, which is somebody that they knew, I felt comfortable coming to meet you.
[00:02:37] So reviews are so, so important. These people, if I didn't have good reviews or no reviews at all, they weren't going to come meet with me. I mean, at least that's what they're telling me. Is that they were not going to meet with me. They weren't going to feel comfortable, you know, yada, yada, yada. And whenever they say stuff like that to you, that gives you that [00:03:00] gives you the go ahead, right there to bring up reviews. You know, I'm glad you mentioned that. I'm really glad that you looked at my reviews. You know, I try to see if I can get people to give me reviews if they're happy with what you know, how this transaction went. If they're happy with the process. Because it shows other people, you know, your friends or your family, that you have done business with me, and that you felt comfortable, you were happy with how it went and that makes them feel more comfortable. So, you know, if we're done here and you lock what happened, I would, I would love it. If you could give me a review, I can send you the link for Facebook. I can send you the link for Google. If you could put those on there, that would mean the absolute world to me because you know, people do look at those reviews and see that I'm somebody they want to do business with.
[00:03:51] And I pride myself in making sure that we have a safe transaction, that if you are you know, coming by [00:04:00] yourself, you're bringing your kids, you're a you know, a single mom that's bringing you and your baby to meet me that you can read my reviews and feel comfortable knowing that it's going to be a good transaction.
[00:04:12] And, and most of the time when you tell people that they're like, yeah, you know, send me the link. I will send you, you know, I'll do a review for you. Not all of them do they'll, there'll be a lot that say, Hey, I'm going to give you a good review, and then they just don't, you know whether it's they get busy or whatever it is, you know, some people say they will, and then they dont, but the vast majority of people that bring up the reviews and then you talk to them about the reviews, they will leave you a good review. Okay. You want good reviews. You won't the four stars, five stars, whatever it is you want good publicity. What you don't want is people to get on there and talk trash about you.
[00:04:56] So if you have any [00:05:00] interaction at a meetup that is bad, or didn't go well, As soon as that person leaves, you need to immediately get on there and block that person. Because if you don't, you run the risk of them going on there and leaving a bad review. Okay, I've done this, several times I don't often have a bad you know, meetups but occasionally you do get that person that came from 30, 45 minutes away with, you know, a unlocked 12 Promax in good condition that shows up with a C grade, a 12 Promax that's locked to Sprint and they don't lock your new price. And, you know, they get pissed off. They just drove 30, 45 minutes and, I mean, it is what it is, you know, they, they may want to come back, but what's important to me is, is protecting those reviews.
[00:05:50] So if I tell them, you know, how am I give you 500 for it? And then they show up and, and whatever the case is and I can only give them 250 and that pisses them [00:06:00] off and they show that it's aggravated them, that they're pissed off. They drove 30, 45 minutes, they're probably going to leave a bad review. So you need to get in front of that and block that person before they get the chance. Okay. Because the bad reviews can absolutely kill your business. Okay. And that's in whether you're doing phones, whether you're doing four wheelers or you know, washing machines, whatever it is that you're flipping. If you're not doing phones, it's going to kill it. Okay. I cannot stress enough the importance of asking for those reviews. Okay. And then not only asking for them, you need to reply to them, love that comment whenever they do interact with them, because that shows that you appreciate that they took the time to review your business.
[00:06:53] So what I want to do is jump on to my business. [00:07:00] And I just want to look at a couple of the reviews I've gotten recently and why I feel like it's really helping my business to grow with people trusting me and things like that.
[00:07:11] So let me jump over here. Boom, here we are. Now the last review I got was two days ago and, and this person brought up the reviews to me. He told me I was not going to meet you because, you know, I can't see who you are. And that's one thing I bring up too. Whenever they bring up reviews is, Hey, I get it. You know, you don't get to see me. You don't get to see who you're meeting. I can look at your profile and see who you are and decide if I want to meet you or not, but you don't get that opportunity for me. That's why it's so important. I just realized I've got a Mickey sticker from for my son, stuck it on my shirt this morning. That's Funny. Where was I? Oh that's why I stress, you know, you guys don't get to see who you're meeting. You don't [00:08:00] get to look at my profile and figure out if I'm somebody that's trustworthy or not. That's why these reviews are so important because it makes people feel comfortable and they're like, oh yeah, I completely get that. You know, I'll leave you a review, blah, blah, blah. So this person says very professional, gave me exactly what was promised met at a public place and made the process very simple and easy, would definitely recommend, and I will be selling more here in the future. Boom. Immediately know I love the comment and then reply, I appreciate you and your business. Hope to hear from you again soon.
[00:08:36] The next one is 10, 10, highly recommend, very friendly guy. He checked my phone and paid me on the spot. No issues at all. We'll be doing business with him again. I liked it, put a comment. They responded, you know, a little smiley emoji. I mean, that makes people feel good that you're recognizing them for helping your business out.
[00:08:58] Okay. Let's scroll [00:09:00] on down. Here's another one. Fast response time. Fair prices. Really nice guy would do business with them again. Here's another one. He's very nice. He got more than I expected. If I remember correctly, that person had went to eco ATM originally, and then came to me. I gave him a lot more than they were expecting. So that made their day, you know, Notice I'm responding to these. Here's let's see what I said. Thank you for your business. I hope you enjoy that spending money. Thank you. Enjoy that spending money, that's because whenever I was at the meetup, this person had a 12 Promax and they had moved carriers and it went to somewhere else and she said, Hey, you know, I was scrolling Facebook, I seen your ad. And so I reached out to you because I had this 12 pro max just sitting here not doing anything. I didn't think I'd be able to do anything with it since I switched carriers. So I you know, I bought it from her and she said, you know, this is awesome. I appreciate [00:10:00] it. This is, you know, however much I paid for it. I think it was like 500 bucks. This is going to be some extra spending money that I wasn't planning on. So what I did in that comment was strategic. Thank you for your business. I hope you enjoy that spending money. That comment is very personal to them, personal to our interaction so that you know, it just, it just makes her remember, Hey, I was really paying attention to our interaction and I really care about what you were talking about, and I show that in the comment, because this is personal for you.
[00:10:35] Okay. This one he's very nice. More than I expected. All right. Here's another one. This was a really good one. This was somebody that showed up and said that they were, they felt uncomfortable about meeting me. Their sister said also, Hey, you probably shouldn't just go meet this person in public. You don't know who you're meeting. And they told me, Hey, I looked at your comments. I felt safe, or not your comments, your reviews. [00:11:00] I felt safe because of your reviews to meet you. So she says. For anyone who may be skeptical skeptical of this, or think it may seem too good to be true. Let me ease your mind and say, this guy is 100% legit, fair and honest. If I could give more than a five star rating, I most certainly would. The response time was within 20 minutes of me messaging and my husband and I both met up with him the following Morning, and sold three phones at a price that we're very satisfied with. Thanks again, Hickory buybacks. You're awesome. You cannot ask for a better review than that.
[00:11:40] And now every person that messages me, as soon as I go through the reviews, they're going to see that. And as soon as they see that, they're going to say, Hey, this dude's legit. You know what I mean? He's. Is legit.
[00:11:54] Let's keep scrolling. Thank you so much for the amazing review. Thank you for trusting us with your [00:12:00] business. This one was a while back, great guy to sail and make business with. I would definitely recommend anyone to making business with him. And from a scale one to 10 I'd rate him 10. Perfect. Always respectful and nice. Thank you for your business man. He says always respectful and nice because that was after the second deal I did with him. I don't remember. I think I bought watches the first time, and then I went back and bought phones from him. And so he made that review after the second interaction. And so that's awesome. You know what I mean? So, you know, you gotta fluff them up here. You know what I mean? Make them see that you appreciate that.
[00:12:41] If it were an offer customers like you, we couldn't keep the doors open, hoping to earn your gift a business again in a few weeks. At the time he had mentioned he had something else to sell, I don't remember what it was, so blah, blah, blah. Here's a, here's a great one right here. This person also said the only reason they met with [00:13:00] me was because of my reviews.
[00:13:01] I met the owner at a gas station at 10:45 PM. Just me, a lone female in the car. He picked a gas station known to be frequented by the Hickory police. And I chose the time. He was friendly and nice, but most importantly, I felt safe. I never felt like it was a scam or he was going to do anything shady. We agreed on a price before I came, and that is exactly what I left with. No haggling. He simply made small talk, checked the phone, stayed within eye site the whole time and counted out that cold, hard cash. Not bad for a phone I had chilling in the drawer. Ladies, notice that, ladies please feel safe. I made sure it is. Well, I mean, that's exactly what I want.
[00:13:53] Now let's break that down a little bit. She specifically put the time, it was late at night. Okay. [00:14:00] If I remember correctly, she needed money for some kind of bill the following day. And a lot of times I don't meet people that late, but I was kind of bending the rule a little bit. She needed money for a bill or something the next day, I believe is what it was. So that tells them, Hey, he met me late at night, so he does work some late. Maybe I can get it tonight versus tomorrow. And then he, she says a lone female in the car by herself. Okay. That tells people she's by herself, late at night. She knows that I picked that gas station known to be frequented by Hickory police, because that's what I told her at the meetup. I told her specifically, I like meeting here because right over there is a camera. There's a camera, there's a camera. And there's a camera we're right in the middle of cameras and right over there in that parking spot, there's a cop that sits there a lot of times. Not because it's a bad crime [00:15:00] area, but because it's kind of a, just a central location, one of the reasons I picked that location to meet people is because it's central and, and it's just easy to get to it's easy to find, but there's a cop that sits there a lot of times. And so I made sure to tell her that, Hey, I know it's late at night, but I picked this place because of these cameras because of this cop that usually sits here and that tells her, Hey, I'm legit, I'm meeting here specifically because of a thought out reason. Because I've have thoughtfully made clear that I want to meet here for your safety and my safety blah, blah, blah. Never felt like it was a scam. Check the phone, stay with an onsite the whole time.
[00:15:45] You know, I, I personally, I know there's a lot of debate on this. I usually don't meet inside. I meet in the parking lot of this gas station right at the front door. That's just how I do it. I've never had any issues. But the important thing is, is [00:16:00] I stayed right there with her. I didn't try to go get in my car. I didn't try to walk off or go over here. I stayed close. And a lot of times I'll lay the phone on the trunk of my car so that they know I'm not fixing to run off or try to jump in the car or something crazy because the phone's laying there.
[00:16:17] Okay. Blah, blah, blah. Counted cash. You know, it's just, it's good stuff. Super knowledgeable about apple devices, no sketchy business at all. Extremely friendly, very reasonable sold my three-year-old iPhone and got a great price. He even met me where it was convenient to me. I appreciate his help and friendless. He will be dealing with me or will be dealing with him again. Great service, great prices, better people. 10, 10, highly recommend.
[00:16:50] You, people are reading your reviews. You may think they're not reading your reviews, but they are. And if you've got reviews turned off, I highly suggest [00:17:00] turning them back on and you've got to filter to make sure you're not getting bad reviews.
[00:17:04] Okay. Another thing too is if meetup is going bad, it's not going well. I don't even ask for reviews. You know what I mean? I don't, I don't want to see them again. I'm likely going to block them as soon as they, as soon as I get in my car and they pull out, I'm going to block them. Okay. I'm not worried about the review. I don't need the review and I definitely don't want their bad review. You see what I'm saying? I asked for reviews at the end of every good transaction. I do. I have a, I have a saved reply in my business account. I just hit that. It automatically adds their first name. You know, if this has come in through ads, if it's came in through marketplace or something like that, I don't, I don't do, because on marketplace, I don't act as a business. I just buy and sell as personal as far as they know. But any leads that come in through my business page. Yes. [00:18:00] I have a pre-made thing. I sent it to them. It has my Facebook link directly to my reviews page. I have a Google link directly to my Google review page. The less steps they have to take the better.
[00:18:15] You don't want him to say, you don't want to just say, Hey, if you don't mind going on my Facebook and leaving a review, that would be awesome because that's too much work and they're not going to do that. But if you wait till a little while after the transaction's done, Send them that reply. And then you've got a good chance of them leaving you a review.
[00:18:35] Don't do it as soon as you leave because they're driving. And so when they're driving, they're going to look at their phone and gonna say, oh yeah, crap. I'm driving. I'll do that later. They're going to set their phone down and they'll forget about it. But what you can do is 30 minutes later, 45 minutes later, seven o'clock that night when they're sitting down watching some TicTok, watching Netflix eight o'clock, [00:19:00] whatever it is, then there, then it goes off and they're like, oh yeah, crap, I did tell him I was gonna leave the review. Hold on. Let me just, I wasn't doing anything anyway. Let me just go ahead and drop a review on there. Bam. It's done. You gotta be strategic about when you send that.
[00:19:16] It's important guys. It's so, so important. If you have them turned off, turn them back on. Try to deal with a bad review that you have maybe, contact them. See if you can get it taken down. You can try to reach out to Facebook, try to get it taken down. Just turn them back on. Okay?
[00:19:39] If you have a bad review and you can't get it taken down, you can't get them to take it down. You're going to have to live with it. It's going to be on your page. Okay. Most people will read a review and say, okay, that, doesn't, it sounds kind of farfetched. That doesn't sound right. You know what I mean, [00:20:00] comment on there. You know, I know of one person that has their reviews turned off because they had a crack head that tried, I think they tried to pay them. What was it? I don't remember what it was. Something with fake money, I think. And. So they didn't do the deal. And then immediately they jumped on there and made a bad review about how they didn't do the deal, blah, blah, blah. And it was all just complete bull crap. But if you get on there, make a comment, reply back to it professionally. Okay? That's the big thing professionally, lay out what happened, laid out that you're sorry that you know, it went that way. Blah, blah, blah. And people will see that most people's going to be reasonable and say, okay, well, yeah, well he said that, I mean, that sounds, that sounds like a reasonable response that dude, shoot that dude looks like a crack head, you know, blah, blah, blah. And that will kind of help curb that bad [00:21:00] review and kinda kind of push it down in the sea of good reviews. Okay.
[00:21:04] Ask for reviews. Don't be shy, ask for them. Okay. That's all I got on it. If you have any questions, you know, drop them in the comments, I will, I'll be happy to try to help out. I appreciate you guys showing up.
[00:21:20] If this has helped, you know, let me know in the comments, please. Let me know if it helps. I appreciate you guys, and I'll see you later.
[00:21:36] THank you for listening to this week's episode of the Phones2Freedom podcast with me, your host, Justin Frye for free resources and material. Head on over to phones2freedom.com. And if you enjoyed the show, I would love to see you subscribe to our podcast on whatever platform it is that you prefer to [00:22:00] listen on.
[00:22:00] Thanks again. And I'll catch you guys on the next one.
